| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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If you believe your package has been delayed, simply contact customer service to get your order progress and tracking. |
| My order never arrived. |
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Please contact customer service for assistance. |
| An item is missing from my shipment. |
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Please contact customer service for assistance. |
| My product is missing parts. |
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Please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items are those which we are unable to predict when they will have more in stock, but as soon as we do, we will be able to ship the item to you. |
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